Welcome to Priner (accessible via https://www.priner.store) (the "Website"). The Website is owned and operated by Priner ("we", "us", or "our"). These Terms and Conditions ("Terms") govern the ordering, purchase, and delivery of all apparel, printed products, and customized goods available on our online storefront.
By accessing this Website, browsing, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Website.
1.1. Priner is an online multi-vendor marketplace platform hosting independent third-party vendors ("Vendors") who list, market, and sell customized clothing, printed merchandise, and custom products.
1.2. Merchant Operations: All customer orders, payment processing, escrow management, and customer support coordination are centralized through Priner. While products are supplied and fulfilled through our authorized network of independent Vendors, Priner facilitates the transactional venue, checkout infrastructure, and final shipment routing.
2.1. All product and printing prices displayed on the storefront are set by Vendors and are subject to change at any time without prior notice.
2.2. Product prices exclude delivery charges, which are calculated and added to your total basket value at checkout based on your shipping address.
2.3. Errors and Omissions Excepted (E&OE): In the event of a blatant typographical error, pricing system glitch, or description error, neither Priner nor its Vendors shall be bound to honour the incorrect price. Priner reserves the absolute right to cancel the affected order, notify you immediately, and process a full refund to your original payment method.
3.1. All payments made at checkout are processed through fully PCI-DSS compliant payment gateways. Banking and credit card details are encrypted and never stored on our servers.
3.2. Escrow Security: Customer funds are securely held within Priner’s platform escrow system ("the safe") and are only released to the respective Vendor once order fulfilment and delivery metrics are confirmed.
4.1. Because goods are printed on-demand or customized by Vendors, processing and delivery range dates provided at checkout are estimates. Order updates and tracking metrics will be communicated via email and/or WhatsApp.
4.2. Priner coordinates final warehouse bundling and third-party courier dispatching. Priner assumes no legal or financial liability for delays resulting from third-party courier backlogs, vendor production backlogs, severe weather conditions, or local infrastructural constraints.
5.1. In compliance with Section 44 of the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA), customers have the right to return standard off-the-shelf goods that have material manufacturing defects within a reasonable timeframe. Priner handles all return and refund claims directly on behalf of the platform.
5.2. Custom-Print Exemption: Custom-printed, personalized, or bespoke goods manufactured to your specific artwork, layout, or dimensions are strictly exempt from standard "cooling-off" or "change of mind" return windows. You do not have a legal right to a refund or exchange for custom products due to a change of mind or incorrect size selection.
5.3. Sizing Selection: Size guides are provided on product pages. Because garments are supplied across varying manufacturing patterns, slight measurement tolerances (1–2 cm) may occur. Choosing the correct size is the customer's sole responsibility.
5.4. Approved Refund Processing: Approved refunds for defective merchandise are credited directly back to the original payment method or bank account once processed through the platform.
6.1. Our Platform Assets: All software, design layouts, branding, and platform architecture on the Priner storefront remain our exclusive intellectual property.
6.2. Customer Uploads: Where you upload graphics, logos, or text files for custom printing, you assume 100% legal and financial responsibility for that artwork.
6.3. By uploading a file, you explicitly warrant that you own the copyright or hold an active commercial print license for that design. Uploading corporate logos, trademarked emblems, or copyrighted media assets without authorization is strictly prohibited.
6.4. Priner and its network of Vendors reserve the absolute right to reject and cancel any print order that blatantly infringes on third-party intellectual property. You agree to fully indemnify Priner against any legal costs or damages arising from artwork you supply.
7.1. To the maximum extent permitted by South African law, Priner shall not be held liable for indirect, incidental, or consequential damages resulting from the use of our platform or products sold by Vendors.
7.2. Minor variations in color hues, print placement, fonts, or brightness may occur between digital screen mockups and physical printed items due to device monitor calibrations, fabric ink absorption, and print technique differences. These variations do not constitute a manufacturing defect.
8.1. Priner processes personal information in strict accordance with the Protection of Personal Information Act (POPIA).
8.2. Personal details captured at checkout (name, delivery address, phone number, and email) are processed strictly to fulfil orders, issue transactional updates via email/WhatsApp, and coordinate courier delivery.
8.3. Necessary delivery metrics are shared securely with fulfilment partners and Vendors solely to process your specific order. Vendors are legally prohibited from using customer personal data for independent direct marketing.
These Terms and Conditions shall be governed, interpreted, and enforced in complete accordance with the laws of the Republic of South Africa, and any disputes shall fall under the exclusive jurisdiction of the South African courts.